Article 10.1: How to Contact FFN Support

Support Channels

Channel	Contact / Link	Best For
Email support	[e-mail]	Payout requests, BOGO claims, account issues, formal inquiries
Live chat	Chat widget on fundedfuturesnetwork.com	Quick questions — avg. 10-second response from a real person
Discord	discord.gg/T5GpWm7cF8	Community support, daily reset discounts, news and announcements
Risk manager	FFN Dashboard → Risk Manager Request form	Contract scaling requests, live-funded status review

For the fastest support, use the chat on our website. For after hours support, open a ticket in our Discord.

What to Include When Emailing Support

• Your full name and dashboard username
• Account number (starts with 7PV) if the issue is account-specific
• A clear description of the issue or request
• Screenshots if applicable

Onboarding Calls

FFN offers personalized onboarding calls for new traders. During the call, a support team member will walk you through the platform, explain the rules, and make sure you are set up correctly. To schedule, check the email titled "Important please read" you received when you signed up with FFN.

CATEGORY 11